Return Policy
At Mission forJOY, we want you to be fully satisfied with your purchase.
Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- All original tags and packaging must be included
- Proof of purchase or order confirmation is required
Non-Returnable Items
The following items are not eligible for return:
- Final sale items
- Gift cards
- Customized or made-to-order products
- Items showing signs of wear, washing, or damage
Return Process
To initiate a return, please contact us at:
6869 boulevard Métropolitain Est, bureau 500,
Montréal (Québec) H1P 1X8
Canada
info@forjoy.ca
Include:
- Your order number
- The item(s) you wish to return
- Reason for return
Once your return is approved, return instructions will be provided.
Refunds
Refunds will be issued to the original payment method once the returned item has been received and inspected.
Please allow 5–10 business days for the refund to appear in your account depending on your payment provider.
Shipping Costs
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
Damaged or Incorrect Orders
If you received a damaged or incorrect item, please contact us within 48 hours of delivery and we will do our best to make it right.